Friday, October 22, 2021 | 11:30am – 1:00pm Eastern
This session is included in your CAG2021 registration fee.

Sponsored by…



Population aging and social disconnection are 21st century challenges aggravated by a fast-paced society that values efficiency.  This workshop will provide information about an initiative at Home Instead to understand the impact of relationship-based home care on client and family quality-of-life outcomes.

People want to age in place and be respected as they grow older. Relationship-based home care has been identified as providing a number of benefits for the individual, health system and society.  It is described as an “innovative type of care organised around the needs of the care recipient, rather than the completion of a predefined set of tasks”.

In 2020 Home Instead launched a quality-of-life measurement system (“Neighbours”) to collect and compare client pre and post quality-of-life data. The purpose was to quantify the impact of relationship-based home care on clients and families. The study was conducted by the Catalyzing Community Connection (CCC) group – a collaborative network of service designers, community developers and researchers from five universities.

The survey results and Home Instead experience will be shared. The barriers to sustaining relationship-based home care and the lessons learned will be discussed.  Drawing on the CCC’s work in other settings, opportunities to leverage existing formal and informal assets and social capital in the community, and the impact on student volunteers and staff will be presented. Participants will be invited to discuss the challenges in supporting the model and the potential of improving health care sustainability by identifying and addressing social risks from within and outside government systems.


Kim Lepp is the owner of Home Instead Vancouver. She has always had a strong passion for seniors and is currently working towards her Masters in Gerontology.

Deborah Sattler is a founding member of CCC. She is currently the lead for the Windsor Essex Compassion Care Community.  She specializes in “Big Collaboration” and co-design projects involving multi-level partnerships.